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Customer: Can't login to my Facebook account. Hacked. Keeps saying code sent to my whatsapp.
Technician's Assistant: Do you have an email address or phone number linked to your WhatsApp account?
Customer: I don't have an whatsapp account
Technician's Assistant: Have you ensured your other accounts are safe? Especially if they use the same username or password.
Customer: Yes
Technician's Assistant: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: No Customer: Chat is completed
Answered by Renz O. in 5 mins 1 year ago
Expert
14,608 satisfied customers
Specialities include: Windows/Mac Issues, PC Troubleshooting, Computer or Laptop Errors and Upgrades
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Hello and welcome to JustAnswer. I'm Renz and I'll be assisting you today.
I'll do my best to provide the answer you need.
I understand that you're having a problem with your hacked facebook
May I know what have you tried so far?
Customer
logging in reset password, Uninstaller, update, power off my phone.
If your Facebook account was hacked, you can use this form below to report and attempt recovery for the compromised account,
Report Compromised Account: https://www.facebook.com/hacked
Enter as many details as possible to prove that you are the true owner of the Facebook account.
Follow the on-screen instructions to complete.
Please let me know how it works.
Please follow the steps using your computer,
since I am a computer expert I am only limited to give you steps to be performed using a computer.
Discover more answers
My Facebook account was hacked and I can't login, My Facebook account was hacked, They reversed my name and changed my
My facebook was hacked. I cant login because my fscebook was disable. I upload my ID and its say in review and takes 48
Hacked my Facebook account and changed everything login and password, I can't every time I go in it says I can't get
Customer
had me change my password, didn't receive new code that was sent to my phone
The verification code for login will be sent to the registered phone number or email address of the account.
Please check your Inbox or Spam/Junk folders from your email
Customer
nothing there
Can you check the original email address of the account,
Open Inbox and then locate an email from Facebook Security informing when the account email address or phone number is *****
Click This Wasn't me.
Follow the instructions to secure your account and revert the changes
Please also check your Inbox or Spam/Junk folders.
Please let me know how it goes.
Customer
ok
Please take your time, thank you!
Customer
I did all of this with no luck
I’m sorry to hear that you're experiencing this, I know this must be a difficult time.
Facebook have set additional security for account recovery, and they will only return the account back if you pass the verification to confirm that the account truly belongs to you.
It is very necessary to always keep your account's recovery options updated as that is the only way to get back your account.
Try to fill out the form on this link below to reinstate your account:
https://www.facebook.com/help/contact/260749603972907
Enter as much details as possible to prove that the account belongs to you.
Enter your current email address you can access. Facebook will contact you there.
Complete and send the request.
Facebook will verify your account and contact you later
Check your email for updates.
I hope this helps, and if there's any uncleared part of my response or if you need more help, please feel free to let me know. I am happy to assist you.
Thank you for choosing JustAnswer, and keep safe as always!
Customer
nothing is working. 50.00 spent still at the same place as I was before
I am sorry again for this issues, I know how this can be frustrating.
Unfortunately it looks that your Facebook account is temporarily locked because it detects any unusual or suspicious activity on the account, this is for the account owner's security.
You can try to wait for 24-48 hours to try logging in your account again
Customer
will do
Customer
How do I log back in with you guys. The app used my phone number before
Please visit to JustAnswer.com to rejoin the conversation. Thank you, ***** ***** take your time.
Customer
Please stop my service as of today 10-22-2023. Do not bill my card for any future charges. Thank you
service would be glad to help you with that.
You can click the Contact Us button at the bottom of this page, or please visit on this link: http://ww2.justanswer.com/help
Thank you again, and stay safe!
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Renz O.
14,608
satisfied customers
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Renz O.
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