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Technician's Assistant chat
Customer: Facebook doesn't recognize my device. I can't login
Technician's Assistant: The Computer Expert can help you recover your account. Do you have an email address or phone number linked to it?
Customer: Yes
Technician's Assistant: Are you logged into your account on any other devices?
Customer: No
Technician's Assistant: Is there anything else the Computer Expert should know before I connect you? Rest assured that they'll be able to help you.
Customer: I don't know my current password
Answered by Francisco in 5 mins 1 year ago
Expert
26,706 satisfied customers
Specialities include: Computer, Email, Financial Software, Laptop, Microsoft Office, Networking, Software
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Hello! Welcome to JustAnswer. Thank you for choosing our service. I'm Francisco and I'm here to help you resolve your technical issue. JustAnswer is an independent paid-support chat that connects you with experts in various fields, including technical support. We are not affiliated with any specific brand or company and are here to provide you with the best possible solution to your problem.
I see that you are having issues with your Facebook account. Is that correct?
Customer
Hi
If you're having trouble logging in to your Facebook account because your current password ***** working, you can reset your password ***** following these steps:
Go to the Facebook login page at https://www.facebook.com/login/identify
Enter the email address or phone number associated with your account.
Choose the option to receive your reset code via email or phone, depending on which one you have access to.
Check your email or phone for the reset code and enter it on the Facebook page.
Create a new password ***** your account.
Once you've created a new password, you should be able to log in to your account again.
Customer
Facebook doesn't recognize my device
Discover more answers
I can't log in to FAcebook. It doesn't recognize any of my information. I've tried for 2 days and nothing works
I can't login to my yahoo email. It says "Sorry, we don't recognize this email." I can't, I've tried. It doesn't
Can't login to Facebook. No longer recognizes my phone# or email. Have a lot of info saved. When asked to verify email i
I see. Have you tried to put the OTP from your device or notification from email or phone number?
Customer
OTP?? YES phone number. Facebook will not send notification to my device
Are you still able to access your Facebook using a computer or other device?
Because you will need to approve it from the Facebook notification.
Customer
No
Customer
Only use Facebook on my cellphone
Then you will need to fill up this form. https://www.facebook.com/help/contact/180237885820953
On the link please select Facebook account but I can't access my data then fill the up the form.
Customer
I've already tried that form. It takes me in circles because Facebook doesn't recognize my device and I don't have the current password
Can you try to reset it first using this link? Go to the Facebook login page at https://www.facebook.com/login/identify Enter the email address or phone number associated with your account. Choose the option to receive your reset code via email or phone, depending on which one you have access to. Check your email or phone for the reset code and enter it on the Facebook page. Create a new password ***** your account.
Customer
Option to reset code doesn't come up
Enter the email address or phone number associated with your account. Then select try another way if the method didn't work for you.
Customer
I did
If you are still unable to recover your Facebook account using the previous methods, you can submit a request for help through Facebook's account recovery form. Please fill out the form completely and provide as much information as possible about your account to expedite the recovery process.
To access the form, please go to this link: https://www.facebook.com/help/contact/183000765122339. You may be required to provide a government-issued ID to verify your identity. Once submitted, Facebook's support team will review your request and help you regain access to your account as soon as possible.
Customer
Too much bull. How do I permanently delete Facebook
If you can still see your original account when you search for it on your new account, you can try to recover your photos by saving/downloading them individually and re-adding your friends. After you recover your photos and re-add your friends, please report your original account by going to the profile page, clicking the three-dot icon, and choosing the Report option on the list to have it disabled. Please ask your friends to have your original account reported too.
If you have any questions or need further clarification, please don't hesitate to let me know. I'm here to help and will do my best to provide you with the information and assistance you need. Type your question or concern in the chat, and I'll respond quickly.
Thank you for choosing JustAnswer! I'm glad that I was able to help you with your concern. If you have any further questions or if there is anything else that I can assist you with, please don't hesitate to ask. I am always here to help. Have a wonderful day, and stay safe!
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Francisco
26,706
satisfied customers
Tech Support Specialist
Francisco
Tech Support Specialist
26,706 satisfied customers
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I had no idea this service existed! I needed an appraisal for a mid-century vase. I had my answer within 5-10 minutes! Not only did I get the appraisal amount, but the appraiser included information about the artist and the piece. Thank you, LadyTanya, for responding so quickly!
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Here's what our customers are saying about us
I have asked several questions to different professionals. I have received well-explained, supported answers. I am very pleased with this resource and it is well worth the membership!
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Here's what our customers are saying about us
I have been using various online services for a past 20 years, and I can't say that I had better experience ever before than I had with JustAnswer. Amazingly fast, detailed and knowledgeable answers solved all of questions I had, and some questions I didn't even know I had.
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Here's what our customers are saying about us
I had no idea this service existed! I needed an appraisal for a mid-century vase. I had my answer within 5-10 minutes! Not only did I get the appraisal amount, but the appraiser included information about the artist and the piece. Thank you, LadyTanya, for responding so quickly!
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